Question 1

What kind of businesses can use Surfupp?

Accepted Answer

Surfupp is designed for any activity-based business that offers bookings, lessons, or rentals such as surf, kitesurf, windsurf, SUP, diving, yoga, fitness, or pilates centers. Whether you manage one small center or multiple locations, Surfupp helps you grow online sales, organize day to day operations, track income, and provide your customers with an effortless booking experience.

Question 2

How do I start using Surfupp for my business?

Accepted Answer

Getting started takes just a few minutes. We create your business profile, set up your services (like lessons or rentals), and provide you a training environment. Once you feel ready, we move you to live environment. In the meantime, you get 100% technical support for yourself and your team.

Question 3

Can I customize my booking portal to match my brand?

Accepted Answer

Yes. You can personalize your booking portal with your logo, colors, photos, and descriptions. It can work as a standalone booking page or be linked directly from your existing website and social media.

Question 4

How does Surfupp handle payments and commissions?

Accepted Answer

Surfupp supports online payments through trusted payment gateways in numerous countries. When you use our payment processor partner, you receive payments the next day* to your bank account.

When we integrate and use your payment provider with your account, you will directly receive the payments to your account.

Question 5

Can I manage staff, schedules, and payroll through Surfupp?

Accepted Answer

Yes. You can assign staff to lessons, track their hours, calculate pay automatically after each session, and even log payouts directly in the system. This eliminates manual tracking and keeps both management and instructors aligned.

Question 6

Can I sell packages, rentals, and group lessons through the system?

Accepted Answer

Absolutely. Surfupp supports single bookings, equipment rentals, multi-lesson packages, memberships, and activities. Customers can buy packages in advance and use their balance for future bookings, helping you increase loyalty and pre-paid revenue.

Question 7

Does Surfupp include accounting and reporting tools?

Accepted Answer

Yes. All transactions, staff payments, and customer payments are automatically recorded in your accounting dashboard. You can view reports by date, currency, or category, helping you track revenue, expenses, and profit without needing external tools.

Question 8

Can I integrate Surfupp with my website or social media?

Accepted Answer

You can easily embed your Surfupp booking page on your website or link it from Instagram, WhatsApp, or Google Maps. No coding required, just share your unique booking link and start taking reservations instantly.

Question 9

Is my business and customer data secure?

Accepted Answer

Yes. Surfupp uses modern encryption and secure cloud storage to protect your business and customer information. Your data always remains private, accessible only to you and authorized team members. Surfupp fully complies with GDPR and other international data protection standards.

Frequently asked questions